Q: I cannot make up my mind concerning paint colors
and finish textures. Can you help?
A: Our specialty is application. We are not interior decorators. We can, however,
give you direction and more importantly, we can recommend an interior decorator to help you with your decisions. It is important
the finishes selected be considered as a piece of the entire puzzle, i.e., furniture, window treatments, natural lighting,
etc.
Q: Who will be working in
my home or business?
A: We have a long standing and trusting relationship with all our staff, associates and contractors.
We will not put someone working in your home that we would not place in our own home.
Q: How do you prefer access to our home or business?
A: Our easy access is an essential element
to the speedy completion of your project, however, your comfort zone is first and formost our concern. We prefer a key or
garage door opener, but your preference will dictate our access capability. If you prefer, we are happy to call you at work
to let you know our entrance and exit schedule on any given work day. Our typical work day is 7:30 a.m. to 4:30 p.m.
Q: Can I get a builders discount if I
buy products through your company?
A: There are a few outlets we can buy products and get a better deal than the average
consumer. Most products and fixtures are purchased at the same price as the builder when the vendor understands there is an
established project relationship between builder and customer. We will work to help you get the best deal possible.
Q: What about the dust factor in our home
or business during the remodeling process?
A: All remodeling will generate dust. We will protect furnishings and existing
finishes as much as possible, but expect some dust. We recommend you plan for a final and thorough cleaning after the project
is complete.
Q: Can you give
me design and practical ideas for my project?
A: Yes, but start with magazine articles, photos or advertisements of
suggestions and general feel of the end result.
Q: Where do I go to select finishes and products?
A: We will give you a schedule of selections and
recommended local outlets and vendors.
Q:
What are your payment terms?
A: Depending on the start up costs, generally we require 25% to 35% down payment on start
up, progress draws as requested and balance on completion and before occupation. We take checks and cash.
Q: Remodeling is such a mess. What can you do?
A: We clean up at the end of every work day. We prefer a clean job site.
Q: What do you need from us on a daily basis?
A: We need access to a restroom for our employees
and we need to be able to come and go as needed. Also, your daily input is important to us.
Q: What about pets?
A: Your pet is precious to us. We recognize
the importance of keeping your pet safe and happy. Your direction is needed to help us accomplish pet security.
Q: We have a holiday deadline. Company is coming in
from out of town. Will you be finished in time?
A: We suggest you plan far enough in advance so holiday deadlines
do not come into play.
Q: What
about extras?
A: We do not want extras any more than you. Extra‘s cause problems and have a tendency to slow momentum
of production. Let‘s work together and plan in advance to try and cover all the scope of work at the start of the project.
Q: Is speed of the project important
to you?
A:Yes, but not as important as the quality of work.
